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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A popup will show up. It offers comprehensive info about all the operations that you can perform on the page in question. Each pop-up window opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich range of educational videos illustrating how to use our Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, take a glimpse at our comprehensive Frequently Asked Questions database, which comprises questions asked by real customers and offers practical solutions. We periodically update our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can get in touch with our fantastic team of technical support engineers available 24-7 and eager to assist you with any query. Each support ticket you open will be responded to in less than 1 hour (the average support ticket response time being only 20 minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 297688

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com